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Refund policy
Return & Exchange Policy — GLOMA
At GLOMA, we want you to love your purchase. If you're not satisfied, we offer store credit or size exchanges within 30 days of delivery.
Returns & Exchanges
To be eligible:
- Items must be unworn, unwashed, and unaltered
- Tags must be attached
- Items must be in original condition and packaging
- Proof of purchase is required
Returns requested after 30 days will not be accepted. To start a return, email:
info@shopgloma.com
Return Address:
GLOMA Returns
95 Maple St, Apt 417
Stoneham, MA 02180
United States
Customers are responsible for return shipping costs. Items sent without approval will not be accepted.
Store Credit
Approved returns are issued as store credit (gift card).
- Sent via email
- Shipping fees are non-refundable
- Issued after items are received and inspected
Exchanges
We offer size exchanges only, subject to availability. If the requested size is unavailable, store credit will be issued instead.
Damaged or Incorrect Items
Contact us within 48 hours of delivery if your item is damaged, defective, or incorrect.
Non-Returnable Items
We do not accept returns on:
- Sale or promotional items
- Gift cards
- Items showing signs of wear
- Items without tags
Lost Packages
If your order shows "Delivered" but is missing:
- File a claim with UPS or USPS
- Email us your claim number to info@shopgloma.com
Refunds
GLOMA does not offer refunds to original payment methods. All approved returns are issued as store credit only.